Refunds and cancellation

Last updated 29 October 2026

How cancelling and refunds work for membership and adverts in OriginForge Connect. Questions or a refund request: email contact@originforgestudio.co.uk from the email address on your account.

Cancelling membership

• Cancel any time, from Membership in your account menu in the game, or by emailing us.
• You keep membership until the end of the month you've paid for, and you won't be charged again.
• Nothing you've made is deleted when membership ends. Members' perks just pause until you rejoin.

Your 14-day right to cancel (UK and EU)

When you buy something online, the law usually gives you 14 days to change your mind. Membership and adverts start straight away, so at checkout we ask you to agree that they start immediately and that you understand this means you lose the 14-day right to cancel once they've started.

If you didn't give that agreement, or you'd like to cancel within 14 days anyway, email us and we'll refund your first payment in full. This doesn't apply to monthly renewals after the first.

Membership refunds

• First payment: email us within 14 days of joining for a full refund, no questions asked. Your membership ends when it's refunded.
• Renewals: monthly renewals aren't refunded, but you can cancel any time so you're not charged again. If you forgot to cancel and haven't used members' features since the renewal, email us within 7 days and we'll refund it.
• Charged by mistake (for example, charged twice): we'll always refund it.

Advert refunds

• Before your advert starts showing: full refund if you ask.
• Once it's showing: adverts aren't refunded, because you've already had the placement.
• If we can't show it (for example, the game is down for a long time, or we remove the screen): we'll add the lost days on, or refund the unused days, whichever you prefer.
• If we remove it for breaking the advert rules: no refund.

If something doesn't work

If something you paid for doesn't work as described, tell us. We'll fix it, or if we can't, give you a full or partial refund. These are your rights under UK consumer law (the Consumer Rights Act 2015), and this policy doesn't take them away.

How refunds are paid

Refunds go back to the card or payment method you used, through Stripe or Dodo Payments, within 14 days of us agreeing them. Your bank may take a few more days to show it.

Closing your account

If you close your account, unused membership or advert time isn't refunded, unless you're within the 14 days above. If we close the game or your account for any reason other than breaking our terms, we refund any unused time.